Frequently Asked Questions
Orders & Shipping
Where do you ship?
We currently ship across the UK and EU. Shipping costs and delivery times will be calculated at checkout.
How long will my order take to arrive?
UK orders typically arrive within 2–4 working days once item is made, fulfilment requires 4-5 weeks. International delivery times vary depending on destination.
Can I track my order?
Yes — once your order has been dispatched, you will receive a tracking number via email.
Returns & Exchanges
What is your returns policy?
We accept returns within 14 days of delivery, provided items are unworn, unwashed, and in their original condition with tags attached.
How do I start a return?
Please contact us at contact@dianeheritage.com with your order number, and we’ll guide you through the process.
Do you offer exchanges?
Yes — if you’d like to exchange for a different size or style, let us know when you request your return.
Do I have to pay for return shipping?
We will issue a return label upon determination of acceptance of the return.
Sizing & Fit
How do I know which size to order?
You’ll find a detailed size guide on each product page. If you’re unsure, feel free to reach out to us at contact@dianeheritage.com for personalised advice.
What if the size I order doesn’t fit?
No problem — you can return or exchange it within 14 days, as long as it meets our returns policy.
Damages & Quality
What if my order arrives damaged or faulty?
We’re so sorry if this happens. Please email us at contact@dianeheritage.com with photos of the issue within 7 days of receiving your order. We’ll arrange a replacement or refund right away.
How should I care for my garment?
Each piece comes with care instructions on the label. We recommend following these closely to preserve quality and extend the life of your garment.
Contact
How can I reach you?
You can email us anytime at contact@dianeheritage.com. We aim to reply within 1–2 working days.
Do you have a phone number?
As a small business, we currently handle all customer support by email to ensure we can give every query our full attention.